Regulations of the n2studio.pl online store (hereinafter referred to as the "Regulations").

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§1. General provisions

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1. The Regulations define the rules for making sales using means of distance communication in the online store available at www.n2studio.pl (hereinafter referred to as the "Store").

2. The organizer of the Store is Nikolaos Karampotis, running a business under the name TNF Nikolaos Karampotis, ul. Klonowa 1471, 43-385, NIP: 5472155066, REGON: 362949695, telephone: 501 142 976 (hereinafter referred to as the "Seller").

3. The Customer of the Store may be an adult natural person, a legal person, or an organizational unit without legal personality that has been granted legal capacity (hereinafter referred to as the "Buyer"). The customer of the store may be in particular a consumer who, in accordance with the Act of April 23, 1964 - Civil Code (Journal of Laws of 1964, No. 16, item 93, as amended; hereinafter referred to as the "Civil Code" ) is understood as a natural person performing a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity (hereinafter referred to as the "Consumer").

4. The provisions of the Regulations relating to Consumers, in particular § 6 and § 7, also apply to an entrepreneur who is a natural person concluding a contract directly related to his business activity, when the content of this contract shows that it does not have a professional character for this entrepreneur, resulting in particular from from the subject of its business activity (hereinafter referred to as the "Consumer-Entrepreneur").

5. The Customer may access these Regulations at any time via the link on the Store's home page: www.n2studio.pl, download it and print it out.

6. Using the Store is possible after meeting the following technical requirements:

   • access to a device connected to the Internet;

   • properly configured Internet browser Internet Explorer 7, FireFox 3, Opera 9, Chrome 10 or newer versions;

   • minimum screen resolution 320px;

   • active e-mail account.

1. The Seller uses cookies in connection with collecting information related to the use of the Store in order to maintain the Customer's session after logging in without the need to log in again on each subpage of the Store and to create viewing statistics of the Store's subpages. Making purchases via the Store requires the acceptance of certain cookies by the Customer's browser in accordance with § 8 below.

 

§2 Registration in the Store

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1. The Buyer may use the Store:

   • after registering your account in the Store via the registration form regarding personal data marked as mandatory, creating a Customer account with a login and password and accepting the Store Regulations. The information entered in the registration form should concern only the Client and be true; or

   • as a "Guest" - an unregistered customer, after completing the data form necessary to complete the order and accepting the Store Regulations.

1. Personal data provided by the Customer to the Seller are provided to the Seller voluntarily, with the reservation, however, that failure to provide the data specified in the registration form, defined as mandatory, makes it impossible to register and set up an account or complete the order in the case of unregistered customers.

2. The Seller does not transfer, sell or lend the collected personal data of Buyers to other persons or institutions, unless it is done with the express consent or at the request of the Buyer, in accordance with applicable law or at the request of a court, prosecutor's office, police or other authorized body, in the event of a breach of law by the Buyer.

3. The registered customer is obliged to inform the Seller each time about a change of e-mail address or delivery address/addresses by updating the data in the "My account" section, so that each subsequent order placed by him can be forwarded for correct execution.

4. The Customer may resign from the account in the Store at any time by sending an e-mail without content with the title "Account deletion" sent from the address provided when creating the account. The account and all data related to it will be permanently and irreversibly deleted from the Seller's database within 7 business days. After their removal, the Customer receives confirmation of account deletion.

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§3 Making purchases

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1. The presentation of goods in the Store, in particular their descriptions, technical and operational parameters and prices, is an invitation to conclude a contract and does not constitute an offer within the meaning of the Civil Code.

2. All prices of goods presented in the Store are given in Euro and include VAT (gross prices).

3. Purchases in the Store are made by placing an order.

4. The goods presented in the Store are purchased on the terms and conditions applicable at the time of placing the order, in particular at the price applicable at the time of placing the order and on the basis of the Regulations in force at the time of placing the order. The price of the goods after receiving electronic confirmation of order acceptance by the Customer will not change regardless of price changes in the Store.

5. The Seller may generate discount codes, which will then be made available to Buyers for promotional purposes. Discount codes generated by the Seller may be used for all or only some of the goods available in the Store.

6. Discount codes are single-use and may be used within the period specified in the e-mail or leaflet received by the Buyer together with the discount code. Using the discount code by the Buyer reduces the price of the purchased goods by an appropriate percentage, in accordance with the message received by the Buyer along with the discount code. The discount code cannot be exchanged for cash.

7. An order is placed via:

   • registering on the Store's website, logging in to the Buyer's existing account or completing the data form for unregistered customers, in accordance with the rules set out in §2,

   • selecting the right product and quantity and adding it to the cart,

   • choosing payment and delivery method for the order,

   • clicking the "Buy and pay" button.

1. The price of the selected goods is added to the price of delivery of the goods, according to the Buyer's choice. Information about delivery costs is provided to the Buyer before choosing the delivery method.

2. When placing an order, until the "Buy and pay" button is pressed, the Customer has the opportunity to modify the entered data and the selection of goods. For this purpose, the Customer should follow the messages displayed and the information available on the Store's website. Cancellation or change of the placed order is possible in accordance with section 13 below.

3. A natural person placing an order on behalf of a legal person or an organizational unit without legal personality, which has been granted legal capacity by placing an order in the Store, declares that it is authorized to represent this legal person or organizational unit.

4. After confirming the order, the Buyer will receive an electronic confirmation of order acceptance. When the Buyer receives electronic confirmation of order acceptance, a sales contract is concluded between the Buyer and the Seller.

5. The sales contract is concluded in Polish, with content consistent with the Regulations.

6. The order processing time is given for each product. This is the time that elapses from the payment being credited to the Seller's account or placing an order in the case of choosing cash on delivery until the ordered goods are shipped from the Store, and only business days are included. An order for goods with different lead times is sent after the entire item is completed, i.e. after the longest of the given lead times has passed.

7. It is possible to cancel the placed order or change it - i.e. change the provided personal data or order details (number and type of goods). The Customer may do this until the order is shipped by sending an appropriate e-mail to the Store's contact address. The above provision does not exclude the Customer's right to withdraw from the contract referred to in §7 below.

8. The Seller will confirm acceptance of the order, and after paying for the order, he will confirm the conclusion of the distance contract.

9. The seller issues VAT invoices or fiscal receipts. Proof of purchase (receipt or VAT invoice) is attached to the shipment. Any errors in the data contained in the VAT invoice should be reported within 7 days from the date of receipt of the invoice.

10. The Seller undertakes to ensure that the information on availability provided for the presented goods is up to date. If the ordered goods are unavailable, the Customer will receive information about the lack of availability electronically. In such a situation, the Parties will agree on further course of action (longer waiting period, partial execution of the order, cancellation of the order, etc.).

§4 Payments

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1. The buyer may choose the form of payment for the ordered goods from the methods presented below:

   • payment via the PayPal payment system

   • bank transfer to the Seller's account specified in the order confirmation

   • card payment via the external payment system Stripe,

1. The buyer chooses the payment method when placing the order.

2. Payment by bank transfer without the use of payment systems must be made within 3 calendar days of the Customer receiving electronic confirmation of order acceptance. If payment is not made within the above deadline, the order is automatically canceled and the contract concluded between the Customer and the Seller is automatically terminated.

3. All information necessary to make a transfer provided by the Buyer when making payment for the order via the entities indicated in section 1 letter (c) are transmitted through and within the infrastructure of that entity using secure techniques. The Seller does not have access to the above information, in particular access to credit card numbers or CVV and CVC codes.

4. A gift card is an electronic goods voucher issued to the bearer, authorizing you to make single or multiple purchases in the Store. Each gift card includes an indication of its face value and expiration date.

5. Gift cards may be purchased by Customers in the same way as Seller's goods using the Customer's account. The gift card is delivered by sending its electronic version to the Customer's e-mail address. The card is non-personal and can be transferred to another person who can use it as a customer.

6. Gift cards may be given to Customers by the Seller or third parties as gifts or prizes in competitions.

7. If a Gift Card is used, the Customer may pay for the ordered goods up to the nominal value of the Gift Card by entering the code on the Gift Card in the dedicated window of the order form.

8. The gift card may be used by the Buyer no later than the last day of the expiry date marked on it.

9. The gift card can be used multiple times only when purchasing goods with a value lower than the nominal value of the gift card. In such a situation, the Customer is not entitled to a refund of the unused part of the nominal value, but he will be able to use it to pay for other goods.

10. The gift card cannot be exchanged for cash.

11. Whenever there is an effective withdrawal from a sales contract under which payment for the goods was made using a gift card, the Customer is entitled to a refund of the gift card with a nominal value corresponding to the nominal value of the gift card used to make the original purchase. In the event of payment for goods with a value lower than the nominal value of the original gift card, the Customer will receive a new gift card with the value of the goods to which the withdrawal relates. The client is not entitled to demand payment in cash in this respect.

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§5 Delivery

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1. Available delivery methods for ordered goods are: postal delivery, courier delivery, InPost Paczkomaty 24/7.

2. The store has the option of delivering goods outside the territory of the Republic of Poland - in such a case, the delivery will be made via courier.

3. The goods are delivered to the address indicated by the Customer when placing the order. If you choose the delivery method: InPost Paczkomaty 24/7, the delivery address will be the address of the parcel locker selected by the Customer when placing the order.

4. The customer chooses the delivery method when placing the order. The delivery time is directly influenced by the customer's choice of delivery method.

5. Delivery costs will be added to the order, in accordance with the delivery price list valid on the day the order is placed.

6. The Seller proceeds to deliver the ordered goods after the Customer's payment for the ordered goods is credited to the Seller's bank account.

7. Deliveries of courier parcels are made between 9.00 a.m. and 5.00 p.m. on working days. Deliveries at other times are made at the Customer's request and may involve an additional fee - in such cases, please clearly indicate in the "Your comment" section when placing the order what hours the goods should be delivered. The Customer will be informed about the amount of the additional fee in the order confirmation.

 

§6 Complaints

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1. The Seller delivers goods to Customers in accordance with the sales contract.

2. The Seller is liable to Consumers and Consumer-Entrepreneurs for the lack of conformity of the goods with the sales contract existing at the time of delivery of the goods and disclosed within two years from that moment in accordance with the provisions of the Act of May 30, 2014 on consumer rights (Journal of Laws of 2014, item 827, as amended; hereinafter referred to as the "Consumer Rights Act"), in particular its Chapter 5a (Articles 43a - 43g).

3. In the case of contracts concluded with Customers who are not also Consumers or Consumer-Entrepreneurs, pursuant to Art. 558 § 1 of the Civil Code, the Seller's liability under the warranty is excluded.

4. In order to speed up the processing of the complaint, it is recommended that the Customer provide in the complaint:

   1. description of the detected defect and the date of its discovery,

   2. which rights the Customer wants to exercise under the Consumer Rights Act,

   3. the Customer's contact details to which the Seller should respond to the submitted complaint,

   4. proof of purchase of the goods subject to the Customer's complaint (e.g. copy of the receipt or copy of the invoice, payment card printout) - this is a necessary element to consider the complaint.

5. The customer may submit any complaints in any form. The preferred form of complaints is the written form and their submission to the address of the Seller's registered office or electronically to the e-mail address contact@n2studio.pl. The Customer has the option of sending photographic documentation of the complained goods to the Seller's e-mail address.

6. The Seller considers complaints within 14 days and each time informs the Customer about the method of considering the complaint via e-mail.

7. From February 15, 2016, the consumer may also use out-of-court methods of dealing with complaints and pursuing claims via the ODR platform (at: http://ec.europa.eu/consumers/odr/) in accordance with the Regulation of the European Parliament and of the Council (EU) No. 524/2013 of 21 May 2013 on the online resolution of consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on ODR in consumer disputes).

8. Complaints may also concern the operation of the Store itself. The Seller takes steps to ensure the fully correct operation of the Store, to the extent that results from current technical knowledge, and undertakes to remove any irregularities reported by Customers within a reasonable time.

9. In the complaint referred to in section 9, the Customer should provide his name and surname, correspondence address, order number, type and date of occurrence of the irregularity related to the operation of the Store.

10. The Seller undertakes to consider each complaint related to the operation of the Store, referred to in section. 9, within 14 days and forwarding information about its resolution to the Customer's address indicated in the registration form.

§7 Withdrawal from the contract

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1. A Customer who is a Consumer or a Consumer-Entrepreneur who has concluded a contract with the Seller using means of distance communication may, in accordance with the provisions of the Act on Consumer Rights, withdraw from the contract without giving a reason by submitting an appropriate declaration in writing within 14 days from the date of delivery. goods to the customer. To meet this deadline, it is enough to send a declaration before its expiry.

2. The right of withdrawal referred to in section 1 above may be implemented using the Declaration of Withdrawal constituting Annex No. 2 to the Regulations. The attachment is only a sample declaration of withdrawal from the contract and is not binding on the Customer. Withdrawal must be in writing.

3. In the event of the Customer's withdrawal, the contract is considered null and void, and the Parties shall immediately return mutual benefits.

4. The Seller will immediately, no later than 14 days from the date of receipt of the Consumer's declaration of withdrawal from the contract, refund all payments made by the Consumer, including the costs of delivering the goods, to the Consumer's bank account.

5. The Consumer is obliged to return the goods to the Seller immediately, but no later than 14 days from the date on which he withdrew from the contract. The consumer only bears the direct costs of returning the goods.

6. The consumer is obliged to return the delivered order unchanged. The consumer is obliged to secure the shipment in accordance with the standards used by the Store in a way that protects the goods against damage (tubes, boxes, fillings).

7. If the Consumer has chosen a method of delivering the goods other than the cheapest, standard delivery method offered by the Store, the Seller is not obliged to reimburse the Consumer for any additional costs incurred.

8. The consumer is liable for any reduction in the value of the goods resulting from using them in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

 

§8 Personal data protection

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1. The administrator of personal data collected via the Store is the Seller (hereinafter referred to as the "Administrator"). Data protection is carried out in accordance with the requirements of generally applicable law, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. data and repealing Directive 95/46/EC (hereinafter referred to as "GDPR").

2. The Administrator applies appropriate technical and organizational measures to ensure the protection of processed personal data, in particular it protects personal data against disclosure to unauthorized persons, loss and damage. Communication between the Store and Customers is secured with the SSL encryption protocol on pages containing personal data.

3. The Buyer's personal data are processed by the Administrator on the basis of:
   - art. 6 section 1 letter a) GDPR in order to maintain an account in the n2studio.pl Online Store, through which orders can be placed,
   - art. 6 section 1 letter b) GDPR in order to process placed orders,
   - art. 6 section 1 letter c) GDPR, when data processing is necessary to fulfill obligations under the law regarding data storage periods, including, among others: obligations arising from, e.g., Art. 74 of the Act of September 29, 1994 on Accounting (Journal of Laws No. 121, item 591, as amended).

4. The Customer's personal data are processed by the Administrator in order to provide and promote the Store's services, in particular:

   • conclusion and implementation of the sales contract (placement and execution of orders),

   • setting up and managing an account,

   • making transactions,

   • issuing invoices,

   • customer service,

   • considering submitted complaints and handling returns,

   • matching ads according to previously viewed content,

   • conducting research and analysis of the Website, including in terms of the functioning of the platform,

   • for the purposes of direct marketing of the Administrator's goods and services, including, in particular, the provision of a voluntary free newsletter service containing commercial information within the meaning of the Act of July 18, 2002 on the provision of electronic services (consolidated text: Journal of Laws No. 144, item 1204, as amended) .),

   • conducting promotional campaigns, loyalty programs and competitions,

   • explaining the circumstances of unauthorized use of services provided by the Administrator,

   • performing obligations arising directly from applicable law.

1. The above means that the Administrator transfers the Customer's data to external entities supporting the process of concluding and implementing the Sales Agreement, including in particular courier companies, the online hosting service provider of the Store, providers of analytical services, data storage, retargeting, affiliate networks and entities intermediating in payment settlement. In such a case, these entities are not authorized to use the data on their behalf, but only for the needs of the Administrator and the Store.

2. The Administrator may provide third parties with anonymized data that does not identify a specific Customer and is used to improve the content displayed in the Store, adjust advertisements and reach the Customer outside the Store.

3. The administrator may process personal data in the following scope: name and surname, delivery address, e-mail address, contact telephone number, address of residence (entrepreneur's registered office), bank account number. In the case of entrepreneurs, the Administrator may additionally process the company name and tax identification number (NIP) of the Customer.

4. The Administrator may also process operational data regarding the IP address of the Customer's devices for technical and statistical purposes and to improve the functionality of the Store.

5. Providing personal data by the Customer is necessary to make a purchase. Providing personal data is not obligatory, but failure to provide them will make it impossible to make purchases. The basis for processing the above data for direct marketing purposes is the prior consent of the Customer or the fulfillment of legally justified purposes pursued by the Administrator.

6. In terms of the legal basis based on consent (Article 6(1)(a), the Buyer's personal data will be processed until the Buyer withdraws the consent. The Buyer has the right to withdraw consent to the processing of personal data at any time without affecting the lawfulness of the processing carried out on the basis of consent before its withdrawal.

7. In terms of legal bases not based on consent (Article 6(1)(b) and Article 6(1)(c) of the GDPR), the Customer's personal data will be processed for the duration of the contract and thereafter until the limitation period for claims arising from this contract expires or the obligations imposed on it are fulfilled. legal provisions.

8. The customer has the right to access his personal data, rectify it, delete it or limit processing, as well as the right to transfer data and the right to object to processing.

9. The Customer has the right to object to data profiling - the Customer may ask the Administrator to disable profiling (personalization) of the Store's offer and related marketing activities.

10. The Customer has the right to lodge a complaint with the President of the Personal Data Protection Office if he/she considers that the processing of the Customer's personal data violates applicable law.

11. If the Customer exercises the right to access his or her personal data, rectify it, delete it, limit its processing, object to its processing, request data transfer or not be subject to a decision based solely on automated data processing - without undue delay, no later than within one month of receiving the request by the Administrator, information will be provided about the actions taken in connection with the Customer's request.

12. The User may contact the person supervising the processing of personal data by the Administrator electronically at the following e-mail address: contact@n2studio.pl.

13. The Administrator reserves the right to refuse to delete the Customer's data if their retention is required by applicable law or necessary to fulfill claims.

14. The Administrator may process IT data contained in cookies, in particular text files, which are stored on the end device of the Store user. Cookies are used for various purposes, which can be divided into the following types:

1. • functional (storing data related to the forms available in the Store, in particular the registration form and order form, as well as basket data),

   • security (authentication, including identification of the logged in user, ensuring transaction security),

   • personalization (verification and adaptation of the functionality and appearance of the Store to the preferences of visitors),

   • statistics (creating statistics for the Seller's needs, including cooperation with external entities),

   • marketing (use of display advertising based on Google Analytics within the scope of the remarketing service. The user can block the Analytics service for display advertising and customize advertisements in the Google advertising network via the Advertising Preferences Manager on Google websites). Cookies indicated in section 18 belonging to types a) and b) are necessary for the user to use the full functionality of the Store. They collect and store the following personal data related to the Customer: name, surname, encrypted password, e-mail address associated with the Customer's account. Visitors to the Store's websites have the right not to accept the use of cookies. In such cases, some functionalities of the Store may have limited operation.

1. The visitor has the option of expressing lack of such consent, for example by disabling the ability to save cookies in the web browser settings.

 

§9 Intellectual property

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It is prohibited to use any materials published on the Store's website (including photos, reproductions and descriptions of goods) without the written consent of the Seller. All rights to the Store, in particular proprietary copyrights to the Store's graphic design, intellectual property rights, rights to the Store's name, domain, logos, belong to the Seller, and they may only be used in the manner specified and in accordance with the Regulations or with written consent. Seller.

§10 Newsletter

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1. The customer may consent to receiving commercial information electronically by selecting the appropriate option in the registration form, in the pop-up on the home page or later in the appropriate tab in the footer of the website. If such consent is given, the Customer will receive information (Newsletter) of the Store, as well as other commercial information sent by the Seller, to the e-mail address provided by him/her.

2. The Customer may unsubscribe from receiving the Newsletter at any time by clicking the appropriate link in the content of each Newsletter or by sending an e-mail to contact@n2studio.pl.

 

§11 Final provisions

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1. In matters not regulated in the Regulations, generally applicable provisions of Polish law shall apply. For a Customer who is a Consumer residing in a European Union Member State, all applicable statutory provisions of that country also apply.

2. The settlement of any disputes arising between the Seller and the Customer shall be submitted to the competent courts in accordance with the provisions of the relevant provisions of the Act of November 17, 1964, Code of Civil Procedure (Journal of Laws No. 43, item 296, as amended). A Customer who is a Consumer residing in a European Union Member State may initiate proceedings against the Seller in connection with the contract before a court in Poland, the country of the Seller's registered office, or before the courts competent for the Consumer's country of residence.

3. The customer is obliged to read the Regulations and confirm their acceptance when placing an order.

4. The Customer has the right to download the content of the Regulations in a PDF file from the Store's website and save it on his or her own data carrier.

5. The Store has the right to change the Regulations. The Store will inform about any changes by posting information on the Store's website, and in the case of users subscribed to the Newsletter or having an active account in the Store - in the form of an e-mail. Changes to the Regulations will enter into force 14 days after informing the Customers.

6. If the Customer accepts the changes to the Regulations, the Customer is not required to take any additional actions. If the changes to the Regulations are not accepted, the Customer has the right to terminate and the Customer will be asked to send a statement in this regard to contact@n2studio.pl. Upon receipt of a declaration of non-acceptance of the new Regulations, the Seller will delete the account held by the Customer in the Store. The Customer will be informed about the account deletion in a separate message.